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Jennie

We would first like to apologise that you have received a damaged item as this is never the experience we want you to have!&#xA0;In such instances, please email our customer support team <a data-fr-linked="true" href="mailto:Customerservices@bsimerch.com">CustomerServices@bsimerch.com</a>&#xA0; and include a clear photo of the damaged item, as well as your order number.&#xA0;We will then investigate this and one of our Customer Service team members will get back to you within 3 working days with a resolution.&#xA0;

We would first like to apologise that you have received a damaged item as this is never the experience we want you to have! 

In such instances, please report to our customer support team by answering a few questions via this link, to notify us that this has arrived damaged, thank you. 

Please ensure you provide a clear photo of the damaged item when prompted, as well as your order number. 

We will then investigate this and one of our Customer Service team members will get back to you within 3 working days with a resolution.

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My order has arrived damagedUpdated 3 months ago